Does agent staff aware of company’s legislative responsibilities as an agent recruiting international students to Australia for study? (ESOS Act, National Code and other relevant legislation)

Does Agent staff have appropriate facilities to effectively counsel prospective students?

Does agent staff adequately trained and experienced to counsel prospective students coming to Australia for study?

Does agent have copies of (or access to) current AHIC s marketing materials?

1. AHIC Programs available

2. Entry requirements (Academic and English Language)

3. Tuition fees and other costs

4. Teaching methods, assessments, qualifications

5. Campus location(s)

6. Accommodation options available

7. Ensuring each student understands the program/s they have been offered a place in

8. How to understand and accept the International Student Offer and Acceptance Agreement

9. AHIC refund policy

10. AHIC policies relating to students including Complaints, Grievances, Rights & Responsibilities &Transfers

11. DHA regulations (i.e. attendance, course progress, work entitlements, change of provider, change of address)

Does the Agent's company complies with the terms of the current Agent Agreement and any associated conditions?